Shipping Policy

What is the delivery time?
The delivery time consists of two phases:

Processing time
Within 1–3 business days after the order is placed, it is checked, approved, and packaged. After that, the package is prepared for shipping.

Delivery Time
[Insert country]: 5–10 business days

Shipping is handled by [The largest postal courier in your respective country].

All shipping times exclude any potential customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.

How much is shipping?
We offer free premium shipping. This includes insurance in case of theft, loss, or damage to the package.

Where is my package?
After shipping, the customer will receive an email with a tracking number.
The order can be tracked via the tracking page on our website. To do so, click on “track your order” in the main menu of our website.
For logistical reasons, the order may be shipped in multiple partial shipments.

My tracking number isn't working
It can take up to 5 business days for tracking information to be updated. If the tracking still shows no information after a few days, please contact customer service.